In partnership with Staten Island PPS, CBC’s Staten Island CARES (SI CARES) offers free health coaching and community support to eligible Staten Island residents. The program has a preventative approach as it works specifically with individuals who have one chronic health condition and appear to be at risk of worsening health. By coordinating care with local primary care physicians, specialist doctors and through patient education, our health coaches enable participants to independently manage their health care and live longer healthier lives.
Here are a few success stories:
Mr. LM was homeless for the last year and residing in the Carpenter House for the last six months. Mr. LM was referred to SI CARES by another client in hopes of getting assistance with referrals for apartments and transportation to medical appointments. Mr. LM was set up with MAS Transportation, a car service provided through Medicaid for medical appointments.
An article ran in the SI Live newspaper on December 7th, 2017 in reference to a Senior Building taking applications for Senior apartments. Health Coach Melinda Torres sent an email to Progressive Management requesting applications and qualifications needed for clients to meet for application screening.
On December 14, 2017 Mr. LM’s application was accepted and all requested paperwork was faxed to their office; later a briefing was scheduled for January 15, 2018 where Mr. LM was given a referral for HRA Assistance for Rental assistance. Health Coach Melinda Torres provided Mr. LM with Metro Cards for transportation to and from the appointment.
Mr. LM has a history of anxiety and experienced some bumps in the road. He was scheduled to move in his apartment on February 1, 2018, but was awaiting approval of HRA Rental assistance. This made the move in date postponed. Health Coach Melinda Torres constantly assured the client that although it seemed like a long process it would be worth the wait. On March 1, 2018, Mr. LM was given the key to his new apartment in the new Senior Buildings located on Bay Street.
He is so elated that he now has his own apartment. His Health Coach is currently tackling getting furniture assistance; HRA provided him with a bedroom furniture voucher.
Mr. LM is grateful to have received the assistance provided to him. For Health Coach Melinda Torres, it is always a pleasure to be able to assist clients to remove any barriers that may have to care.
For Health Coach Margaret Gambale, her most memorable client (PM) was a woman who came to SIMHS with financial hardship. She had three children and was not from this country. She was also in recovery from alcohol use, and very serious about obtaining employment. She did not have any work experience other than raising children and housework. At the time, employment did not seem feasible. After Health Coach Margaret Gambale spoke with her, they decided together that she needed more help than just referrals to an employment program. Health Coach Margaret Gambale scheduled Ms. PM for an appointment the following week. Together, they worked to create a resume. Once the resume was created, they scheduled an appointment at Workforce 1. Health Coach Margaret Gambale escorted Ms. PM to her first appointment and advocated on her behalf. It took some time, but she did finally gain employment doing housekeeping. Since one of her children is enrolled in SI CARES, Health Coach Margaret Gambale still follows up with Ms. PM and gives her guidance when she needs it. Ms. PM expresses her gratitude for her Health Coach in helping her move forward with her life.