“Coordinated Behavioral Care SI CARES Health Coach Arlenis Reyes, from Project Hospitality, recently worked with an 18-year-old male client, enrolling him in November of 2017 through her own engagement and outreach efforts.
The client was living with relatives while dealing with immense issues. When Arlenis first met the client, he was in a wheelchair that had no brakes or any bracket on for support. This was important because he was in the wheelchair as a result of car accident that injured his foot.
When Arlenis came to the client’s home to do an enrollment into the SI CARES program, she immediately realized that he was dealing with housing instability. First, he did not have a bed to sleep on and was sleeping in his wheelchair in his mother’s living room. Next, the client disclosed that food was an issue as he didn’t have the funds to buy food regularly.
Health Coach Arlenis dropped off food the next day for the client and his mother and also coordinated with the Project Hospitality Food Pantry to get a food delivery in place. As part of next steps, Health Coach Arlenis collaborated with Salvation Army to get the client a bed and a mattress. Salvation Army charged $20 for the delivery of the bed, mattress, and box spring, and the cost was covered by Project Hospitality funds. Lastly, Health Coach Arlenis searched Facebook and other social media platforms to find a wheelchair. Through her efforts, a nonprofit, Where to Turn, collaborated with Project Hospitality to provide a functioning wheel chair.
As part of their work together, Health Coach Arlenis Reyes helped the client apply for entitlements and benefits from HRA and Social Security. Health Coach Arlenis accompanied him to the Social Security office. He is empowered and taking care of the Social Security application process on his own. The client is also going to his doctor and receiving other medical care through the support of his Health Coach.”